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Privacy Policy

Effective date: 3 April 2026

Ecom Scale School ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).

This policy applies to:

  • Our website at ecomscaleschool.com (and associated Kajabi portals)
  • Our online courses and digital products
  • Any other professional services or marketing communications we provide

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

  • Name
  • Email address
  • Password (encrypted)
  • Billing address
  • Payment information (processed securely by Kajabi; we do not store full payment details)

Profile Information:

  • Username
  • Profile picture (optional)
  • Business or creator information you choose to share

Communications:

  • Support requests and correspondence
  • Feedback and survey responses
  • Course comments and community posts
1.2 Information from Third-Party Platforms

When you connect third-party marketing tools or social media accounts (such as Meta Ads Manager or Google Analytics) to our services for audit or training purposes, we collect authorised data including:

  • Public profile information and usernames.
  • Content engagement metrics (reach, impressions, conversions)
  • Account insights and analytics data required for specific course modules
1.3 Information Collected Automatically

Usage Data:

  • Features accessed
  • Time spent on our learning platforms
  • Educational progress

Device and Technical Data:

  • IP address
  • Browser type
  • Device type
  • Operating system

Cookies and Similar Technologies: We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services
  • Analyse usage patterns

See Section 8 for details.

2. How We Use Your Information

We use your information for the following purposes in accordance with Australian law:

2.1 Providing Our Services:
  • Managing accounts
  • Processing payments
  • Delivering online courses and digital products
  • Providing customer support
2.2 Improving Our Services:
  • Identifying bugs
  • Developing new features
  • Conducting research to improve student outcomes 
2.3 Communications:
  • Sending transactional emails (receipts)
  • Responding to support queries
  • Sending marketing communications (where you have opted-in or as permitted by the Spam Act)
2.4 Security and Legal:
  • Protecting against fraud
  • Enforcing our Terms and Conditions
  • Complying with Australian Consumer Law

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Kajabi: Course delivery and account management
  • Google/Meta: Analytics and technical performance monitoring

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 With Your Consent

We may share information when you direct us to or give explicit consent.

3.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

3.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

  • Legal Requirements: If required by Australian law, regulation, legal process, or governmental request.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfil the purposes described in this policy:

Data Type

Retention Period

Account Information

Duration of account + 2 years

Payment Records

7 years (Australian legal requirement)

Course Analytics

Duration of account

Support Communications

3 years

 

4.1 Satisfaction Guarantees

We offer 30-day satisfaction guarantee for our online courses. Refunds are contingent upon 100% completion of the course material and evidence of implementation.

4.2 Change of Mind

Under Australian Consumer Law, businesses are not required to provide a refund for a "change of mind." Please ensure the courses meets your needs before purchasing.

4.3 Refund Requests

All refund requests must be submitted in writing to [email protected] within the specified timeframes.

5. Your Privacy Rights

5.1 Australian Privacy Rights

Under the Privacy Act 1988, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or out-of-date information.
  • Complaints: Lodge a complaint if you feel we have breached the Australian Privacy Principles
5.2 International Residents (GDPR/CCPA)

We provide standard protections for our international students, including the right to data portability, the right to be forgotten (deletion), and the right to withdraw consent at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

Technical Measures:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

Organizational Measures:

  • Employee training on data protection
  • Limited access to personal data on a need-to-know basis
  • Incident response procedures
  • Regular review of security practices

While we strive to protect your information, no method of transmission or storage is 100% secure. If you become aware of any security issues, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Australia where our service providers (like Kajabi) host their servers. We ensure these providers maintain appropriate safeguards for your data.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

8.2 How We Use Cookies

Cookie Type

Purpose

Duration

Essential

Authentication, security, basic functionality

Session

Functional

Remember preferences and settings

1 year

Analytics

Understand usage patterns and improve services

1 year

Marketing

Deliver relevant advertisements (with consent)

1 year
8.3 Your Cookie Choices

You can manage cookies through:

  • Your browser settings (block or delete cookies)
  • Our cookie consent banner (where applicable)
  • Opt-out tools for specific analytics providers

Note that blocking certain cookies may affect your experience with our services.

8.4 Do Not Track

Some browsers have a "Do Not Track" feature. Our services do not currently respond to Do Not Track signals, but you can manage tracking through the methods described above.

9. International Data Transfer

Your information may be transferred to and processed in countries other than your country of residence, including Australia. These countries may have different data protection laws.

  • When we transfer data internationally, we implement appropriate safeguards:
  • Standard contractual clauses approved by relevant authorities
  • Data processing agreements with service providers
  • Compliance with applicable data transfer frameworks

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes:

  • We will update the "Effective Date" at the top
  • We will notify you via email or prominent notice on our platforms
  • We may request renewed consent where required by law

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [email protected]

Response Time: We aim to respond to all privacy-related inquiries within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Last Updated: 3 April 2026